State Farm® Insurance Agent Christel Manson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Timi Kelaher
April 9, 2026
"I love that you can call, talk to a knowledgeable person, and get things resolved quick and easy. Staff is always pleasant and I recommend this office to all my friends and family. Thank You"
Rebecca Hoffman
March 30, 2026
"AMAZING group of people to work with! Always so helpful and friendly. Exceptional customer service!!"
"Thank you, Rebecca! I'm happy to hear that you find our team helpful and friendly. Your kind words about our customer service mean a lot to us. Let us know if there's anything else we can do for you!"
Lillian Grandy
March 26, 2026
"They where good good help to me 🫶🏿🫶🏿🫶🏿"
"Thank you, Lillian! I'm happy to know you found our assistance helpful. Your feedback means a lot to us. Let us know if there's anything else we can do for you!"
Teaghan Shackelford
March 21, 2026
"Christel’s staff made getting insurance for my car, pet, and apartment super simple. I was in and out in about an hour with exactly what I needed after a big move. They were so helpful and cheerful, and they took the stress out of shopping for insurance."
"Thank you, Teaghan! I'm happy to hear that our team made your insurance experience smooth and stress-free. It's great to know we could assist you efficiently after your move. If you need anything else, feel free to reach out!"
Nichole Neelans
March 12, 2026
"This is the best group I’ve worked with for insurance. Customer service is top tier. I’ve referred a couple people now who agree this office is pretty awesome! They will go above and beyond to meet you needs and very fair rates!"
"Nichole, thank you for your fantastic feedback! I'm so happy to hear that you find our customer service top-notch and that you've referred others to us. It's great to know we're meeting your needs with fair rates. If there's anything else we can do for you, just let us know!"
emily williams
March 10, 2026
"I cannot say enough good things about Korry! She went absolutely above and beyond when helping me switch over my auto policy. She was personable and friendly and I would recommend her and this office to anyone!"
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Korry provided such exceptional service and made your auto policy switch smooth and easy. She truly goes above and beyond for our clients, and your kind words mean a lot to us. We appreciate your recommendation and look forward to assisting you anytime you need!"
Makayla
March 7, 2026
"Everyone at this office is absolutely incredible! I have been with them for two years and everything has always been quick, easy, and painless. They have always been willing to take the time to make sure I understand things and are incredibly willing to make quick changes and get you any documents you need. Could not recommend more!"
"Thank you so much, Makayla! I'm happy to hear that our team has been able to provide you with such a positive experience over the past two years. It's great to know that we've made things quick and easy for you while ensuring you have all the information and documents you need. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
Audrey Shultz
February 11, 2026
"I called for help with changing a payment method and combining policies. Tina was friendly and fast in assisting me. It was the easiest phone call of my day-thank you!"
"Thank you so much for your kind words, Audrey! We're thrilled to hear that Tina was able to assist you quickly and make the process easy. We appreciate you taking the time to share your experience and look forward to helping you again in the future!"
Di-ReNzo
February 2, 2026
"Great experience"
"Thank you so much for your kind words! We're thrilled to hear you had a great experience. Looking forward to serving you again!"
Larry M
January 30, 2026
"Becki was wonderfull to work with. She explained all the options and fees in detail to Deb and myself. We we using AAA insurance before and saved some money switch to State Farm. The best part is having a agent in Waterloo that we can stop by a talk to."
"Thank you, Larry! I'm happy to hear that Becki provided such detailed explanations and helped you and Deb with your insurance needs. It's great to know you're enjoying the convenience of having a local agent in Waterloo. If you have any questions or need further assistance, feel free to stop by or reach out anytime!"
Shellie Mott
January 24, 2026
"They answer my questions right away. Nice and friendly. Give them a try, they are great."
"Thank you, Shellie! I'm happy to hear that you found our team responsive and friendly. Your recommendation means a lot to us. If you have any more questions or need assistance, feel free to reach out anytime!"
Ann-Marie Nielsen
January 23, 2026
"Our experience was wonderful. We met with Becky who got to know us. She was kind and competent, adding the policies we were interested in. He plan with more coverage included and matching our old plan - saved us over half of what we were paying! Lovely experience!"
"Thank you, Ann-Marie! I'm so happy to hear about your positive experience with Becky. It's great to know she was able to assist you with your policies and help you save money. If you have any more questions or need further assistance, feel free to reach out anytime!"
Jamie Dietsch
January 2, 2026
"Becki is the greatest! Super helpful and works diligently to ensure customer satisfaction!"
"Thank you, Jamie! I'm happy to hear that Becki provided such helpful service and worked hard to ensure your satisfaction. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Emma
December 19, 2025
"This office is great! Every interaction has been so friendly and helpful. I have had several significant life changes, and they have guided me through everything, making sure I have a solid understanding as well as being incredibly prompt and professional. Definitely recommend!"
"Emma, thank you for your wonderful feedback! I'm happy to hear that our office has been able to support you through your life changes with friendly and professional service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Sherry Whitehead
December 9, 2025
"Everytime we enter Christel Manson's office we are greeted with friendly smiles and efficient communication! Great Customer Service!"
"Thank you so much, Sherry! We're thrilled to hear you appreciate our friendly smiles and efficient communication. Providing great customer service at a reasonable price is our top priority. We look forward to continuing to work with you!"
Amy Junkins
December 8, 2025
"Becky was a delight on the phone and helped me switch my car insurance to a new car. She made it easy and will send me new ID cards."
"Thank you so much for your kind words, Amy! We're thrilled to hear that Becki provided you with excellent service and made switching your car insurance hassle-free. If you need any further assistance or have questions, please don’t hesitate to reach out. Safe driving!"
Lily Mrdalj
November 21, 2025
"I cannot say enough great things about my experience with this office especially Becki! She made the process so smooth/simple and relieved a lot of stress I was having with the process of being a first time home buyer. I know I am in great hands! 🙌🏻 Amy was also wonderful in coordinating/getting me to the right place to discuss my options."
"Thank you, Lily! I'm so happy to hear about your positive experience with our office. Becki and Amy are truly dedicated to making the process as smooth as possible, especially for first-time home buyers. We're grateful for your trust and are here to help with any future needs. Let us know if there's anything else we can do for you!"
leaderof fruitloops
November 12, 2025
"I want to warn others: after multiple years with them, everything seems fine until it comes to taking accountability and solving problems. They failed to double-check my policy, leaving me paying for coverage that did not match my needs. When I brought this to their attention, there was no formal apology or effort to correct the mistake. Instead, Becky was rude and dismissive, and the office staff simply pawned off my incorrect policy to my new agent rather than fixing the issue. I relied on their expertise, but this experience shows they will avoid responsibility rather than ensuring their clients are properly covered. If you care about your family’s protection, move your business elsewhere to another agent. They failed to double-check my policy, were rude about it, and pawned the problem off instead of fixing it. PS: New agent saved me more money as well! P.S.S They did not reach out 4 times as per my lawyer I documented every interaction. I had to reach out, bank never notified I did upon asking about coverage. Guess lack of accountability and lying go hand and hand with this location."
"Thank you for sharing your feedback. We sincerely regret that you feel your experience with us was unsatisfactory. We take all client concerns seriously and strive to ensure every policy matches the client’s needs. When we were notified by your bank about the discrepancy in your coverage, we promptly attempted to reach out to you four times to discuss and resolve the matter, but unfortunately did not receive a response. Our goal has always been to assist and clarify any issues, and we are sorry if our efforts were not perceived as such. We are elated you are happy with your new agent, and wish you all the best in the years to come. "
Lacey VanBrocklin-Enriquez
November 3, 2025
"I called State Farm after seeing some ladies in a fb group suggesting them at that it was mostly woman at this location. When I called i talked to Christel she was super friendly and helpful right off the bat. She gave me a great quote for my car insurance which was lower than my previous insurance. She answered all my questions and I would definitely recommend Christel as an agent."
"Thank you, Lacey! I'm happy to hear that Christel was able to assist you with a great quote and answer all your questions. Your recommendation means a lot to us. If you need anything else, feel free to reach out anytime!"
Amy Casey
October 29, 2025
"I have been with these ladies for years. They have been very helpful to me. They have answered all of my questions. And when I had an accident was extremely helpful and made sure that everything was going well throughout the process. I am very happy with every person in this office. I am awlays greeted with smile."
"Thank you, Amy, for your wonderful feedback! I'm glad to hear that our team has been helpful and supportive, especially during your accident. It's great to know you're happy with our service and that you feel welcomed every time you visit. If you ever need anything else, just let us know!"
Heather Swarts
October 3, 2025
"Wonderful office and staff . Korrie was so amazing. Amy when I came in was very welcoming. Christal’s got a wonderful team. Five stars for sure."
"Thank you, Heather! I'm happy to hear that you had such a positive experience with our team. Korry and Amy are truly dedicated to making everyone feel welcome and supported. We appreciate your kind words and look forward to assisting you with any insurance needs. Let us know if there's anything else we can do for you!"
Ray Tatro
September 30, 2025
"Korry and others at the office were very helpful and professional as we reviewed all of my policies. We refined my coverage to reduce my risk exposure and eliminate unnecessary options. In just one visit, we improved homeowner's, auto, and umbrella liability policies. I left knowing I would be well covered at a reasonable cost."
"Thank you, Ray! I'm so happy to hear that Korry and the team provided you with such helpful and professional service. It's great that you were able to refine your coverage and feel confident in your protection. If you have any more questions or need further assistance, feel free to reach out anytime!"
Monica Dhumne
September 11, 2025
"I've received service from other State Farm Agencies in the area, and this office is definitely the BEST! I love seeing and supporting an all women-led and run office. Korryna was very careful and detailed when explaining life insurance policies for me and my family. She was very transparent in explaining the value of having/staring a Life Policy at a young age. The team is very friendly and approachable with any concerns that you may have, leave you alone to take time to decide what is the best fit for you, and help you activate policies when you're ready. Definitely recommend this location for any of your State Farm needs. Thank you Korryna & team!"
"Monica, thank you for your wonderful feedback! I'm so happy to hear that Korryna and the team provided you with detailed and transparent service. It's great to know you felt supported in making the best decisions for your life insurance needs. We truly appreciate your recommendation and support for our women-led office. If you have any more questions or need assistance in the future, feel free to reach out!"
Glenda Potratz
August 21, 2025
"We had a wonderful experience at this office. They worked with us during the construction of our new home. Very helpful and attentive to our needs. Thank you."
"Thank you, Glenda! I'm happy to hear that our office could assist you during your home construction. Your satisfaction is important to us, and we're glad we could meet your needs. If you need anything else, feel free to reach out!"
Kristen Loecher
August 1, 2025
"I have always had great service with Christels office. They call me to update me on new information for my policy, and I have everything with them, just because I feel treated like family when I call. I have had several vehicles in my day and they have given me lots of options, covered my homes and life insurance. When things come up, they let me know. I dont just get letters in the mail, I get friendly phone calls and they dont forget about you. Base your insurance off value and quality. AGENTS MATTER!!"
"Thank you, Kristen! I'm happy to hear that you feel like family with our office. It's wonderful to know that our team keeps you informed and provides the options you need for your vehicles, homes, and life insurance. We truly value your trust in us. If you ever need anything, just give us a call!"